FAQ’s

Chainsaw Quick-Start Guide

This is a generic quick-start guide for two-stroke powered chainsaws. Please consult the manual that came with your chainsaw for the correct fuel mixture that is supposed to be used and to familiarise yourself with the controls for your chainsaw….

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Contaminated  Fuel

This issue is often encountered if either of the following occurs: A mower is stored over winter without emptying it of fuel first If old fuel is used to top up the lawn mower It is important to use ‘fresh’…

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Draining the oil and fuel

From time-to-time, you may need to drain the lawnmower of oil and fuel, either to transport it, or as part of a regular service routine. The following instructions cover Mountfield and Honda engine walk-behind lawnmowers. What you will need –…

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Lawnmower care

Your lawnmower is arguably the most important garden tool in your shed or garage. Keep it in tip-top condition with our helpful care and maintenance guide: When you purchase your new lawn mower, make sure to familiarise yourself with the…

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Can I cut grass when it is wet?

It is not advisable to cut grass that is very wet. This is because wet grass doesn’t cut as well as dry grass and tends to produce larger grass clippings. These wet clippings then clump together and can block up…

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Can I mulch wet grass?

As with mowing and collecting grass, it is best to wait for the grass to dry before mulching. Wet grass will not cut as cleanly and is likely to clump together – so rather than being mulched and injected back…

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Does my battery self-charge?

Unlike a car battery, most ride-on mower batteries do not generate enough charge when in use to adequately recharge the battery. Therefore, it is necessary to recharge the battery regularly. Most ride-on mowers come with a charger – check with…

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Storing my mower in winter

If you have a petrol lawnmower, we recommend completely draining the machine of fuel. Petrol starts to go stale after 30 days from purchase. If left in your mower over winter, it could damage the carburettor and engine, causing your…

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What is the life of a battery?

The life of your battery will vary depending on the spec of the battery, how often it is used and how well it is maintained. Modern lithium-ion lawnmower batteries should typically last for around 600 cycles, equating to approximately 7…

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Grass bag keeps falling apart!

If it is a plastic clip-together model, make sure each part is correctly and fully clipped together (check your manual and assembly you-tube videos for help).  If your collector is a canvas bag model and comes with a metal frame,…

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Grass not getting picked up?

Check that the mulching plug (if your mower has this function) is not in place. The mulching plug blocks the grass chute to allow you to mulch and needs to be removed to collect grass via the chute. Mulching plugs…

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My mower blade has fallen off!

It is likely that your blade boss has sheared off. The blade boss sits behind the blade and holds the blade on with two metal pins – one either side of the centre of the blade. These pins are designed…

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What is mulching?

Mulching is becoming increasingly popular and used on a regular basis, is an efficient way to recycle your grass clippings back into your lawn. Grass clippings are cut into extra fine particles that are blown down into the lawn to…

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My self-propel no longer works?

If the self-propel on your lawnmower has stopped working, this will cause a loss of drive to the mower and is normally due to one of the following reasons: The clutch cable has lost tension through either stretching or loss…

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